Shipping & Assembly

We can send your tokyobike the easy way or the easier way.

Option 1. We’ll ship it to a local bicycle shop near you (our recommendation)
We use your shipping address to select a bike shop near you with the highest reputation. And where possible, we choose shops we’ve had success with in the past and know first-hand to be the most friendly. Once a shop is selected and your assembly is organized, our team will notify you via email. It usually takes a bike shop 1-10 days to assemble your new tokyobike after it arrives with them. We can’t control bike shop assembly times, but we do our best to choose shops that are known for their speedy service.

Once your tokyobike is assembled, your local bike shop will contact you for pick up. Assembly fees typically range from $75-160, depending on where you live. Make sure you save your receipt and email it to us right away at, along with your bicycle’s serial number for registration. In exchange, we’ll send you a $100 digital tokyobike gift card.

If you also purchased accessories that need professional installation (such as racks, baskets or fenders), those will be shipped to your local bike shop, too - unless you request otherwise. Accessories or life goods that don't need professional assistance will be sent straight to your shipping address.

Option 2. We’ll ship it to you directly (assembly required)
If you’d prefer to have your tokyobike sent directly to you, we deeply respect that. We’ll send it to your shipping address and, from there, you’ll need to organize assembly yourself. Please note, we don’t include assembly instructions because we believe professional assembly will provide you with a safer and longer-lasting bicycle. And proof of assembly by a professional mechanic is necessary to maintain your one-year warranty. Once you organize professional assembly on your own, don’t forget, you still qualify for a $100 gift card with a copy of your receipt.

For international customers, only this option is available. And for pre-orders, please refer to our Pre-Orders T&C here.


At tokyobike we want to ensure you are making your purchase with as much information as is necessary and provide a positive shopping experience. If you have any questions, please read our FAQ or contact us directly.

Choosing the right bicycle

If you are unsure which bike model is right for you, our Comparison tool breaks down all of the design and technical differences.

Choosing the best size Please use our “Find your Size” tool next to the size selection. If you are between sizes, we typically recommend to size down. If you are still unsure, please reach out and we can help!

Return policy If for some reason you are not satisfied with your tokyobike bicycle, you are welcome to return it within 14 days of pick up at your local bicycle shop or from a tokyobike dedicated shop. Please note, all bicycle returns incur a 30% restocking fee and bicycle exchanges incur a 15% restocking fee on full retail price. Read full return policy.

Warranty Our 1-year manufacturer warranty covers manufacturer defects to all moving parts on your tokyobike. Proof of assembly by a professional mechanic is required to maintain your 1-year warranty. Read full Warranty details.

Call us at (213) 395-0747

Email us at

Live chat is available Mon-Fri 9am-5pm PST.


Bordo Combo Lock


With the Bordo 6100, ABUS provides lightweight flexibility in a compact design. Made of 5mm steel bars, link construction allows compact folding and extra soft coating to prevent damage to the bicycle's paintwork. The links, as well as supporting elements of the locking system, are made of special hardened steel and the bars are linked with special rivets. Each lock comes with an individually settable combination code to allow for a key-free experience and non-slip velcro straps or screws at the bottle holder device for flexible mounting. If you need to share, the Bordo combination lock is very well suited for use by several people.


Security Level: 9/15
Weight: 1000g (2.2lbs)
Materials: Stainless steel, hardened steel, plastic
Circumference: 75cm (29.5”)
Includes: Bracket for mounting directly to water bottle bosses, and a sturdy velcro strap for mounting elsewhere on the frame if preferred.

Made in Germany

About Abus

In 1924, August Bremicker and his sons first started up their own business producing padlocks in the small village of Volmarstein, Germany. The Abus locks that we carry at tokyobike are all German made of the highest quality. From the machines used to test the strength of the locks, to each internal part, the locks are made start to finish by Abus. Our most secure lock option, the Bordo folding Lock, was revolutionized by Abus. The Bordo family of locks fold for length and compactness, and are composed of incredibly strong hardened steel. For years, Abus has also been leading in the bicycle helmet industry in Europe, from pro-tour riders to urban cyclists they have safety covered. In 2016, Abus launched their first line of US approved helmets, and we got right on board. We trust the safety of our bikes and our brains to the designers at Abus.

Security Level: 9/15
Weight: 1000g (2.2lbs)
Materials: Stainless steel, hardened steel, plastic
Circumference: 75cm (29.5”)
Includes: Bracket for mounting directly to water bottle bosses, and a sturdy velcro strap for mounting elsewhere on the frame if preferred.

Made in Germany

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