Shipping & Assembly

We can send your tokyobike the easy way or the easier way.

Option 1. We’ll ship it to a local bicycle shop near you (our recommendation)
We use your shipping address to select a bike shop near you with the highest reputation. And where possible, we choose shops we’ve had success with in the past and know first-hand to be the most friendly. Once a shop is selected and your assembly is organized, our team will notify you via email. It usually takes a bike shop 1-10 days to assemble your new tokyobike after it arrives with them. We can’t control bike shop assembly times, but we do our best to choose shops that are known for their speedy service.

Once your tokyobike is assembled, your local bike shop will contact you for pick up. Assembly fees typically range from $75-160, depending on where you live. Make sure you save your receipt and email it to us right away at info@tokyobike.us, along with your bicycle’s serial number for registration. In exchange, we’ll send you a $100 digital tokyobike gift card.

If you also purchased accessories that need professional installation (such as racks, baskets or fenders), those will be shipped to your local bike shop, too - unless you request otherwise. Accessories or life goods that don't need professional assistance will be sent straight to your shipping address.

Option 2. We’ll ship it to you directly (assembly required)
If you’d prefer to have your tokyobike sent directly to you, we deeply respect that. We’ll send it to your shipping address and, from there, you’ll need to organize assembly yourself. Please note, we don’t include assembly instructions because we believe professional assembly will provide you with a safer and longer-lasting bicycle. And proof of assembly by a professional mechanic is necessary to maintain your one-year warranty. Once you organize professional assembly on your own, don’t forget, you still qualify for a $100 gift card with a copy of your receipt.

For international customers, only this option is available. And for pre-orders, please refer to our Pre-Orders T&C here.

Help

At tokyobike we want to ensure you are making your purchase with as much information as is necessary and provide a positive shopping experience. If you have any questions, please read our FAQ or contact us directly.

Choosing the right bicycle

If you are unsure which bike model is right for you, our Comparison tool breaks down all of the design and technical differences.

Choosing the best size Please use our “Find your Size” tool next to the size selection. If you are between sizes, we typically recommend to size down. If you are still unsure, please reach out and we can help!

Return policy If for some reason you are not satisfied with your tokyobike bicycle, you are welcome to return it within 14 days of pick up at your local bicycle shop or from a tokyobike dedicated shop. Please note, all bicycle returns incur a 30% restocking fee and bicycle exchanges incur a 15% restocking fee on full retail price. Read full return policy.

Warranty Our 1-year manufacturer warranty covers manufacturer defects to all moving parts on your tokyobike. Proof of assembly by a professional mechanic is required to maintain your 1-year warranty. Read full Warranty details.

Call us at (213) 395-0747

Email us at info@tokyobike.us

Live chat is available Mon-Fri 9am-5pm PST.

Ratings

3-Pack Wheel Skewer Set

$86.00

The Pinhead 3-Pack is sure to secure your front & rear wheels, and seat post from theft. These locking skewers simply replace the quick-release skewers that come standard on tokyobike multi-speed bikes. Each set comes with a unique key that works as a tool for removing the skewer from your wheel if you ever need to remove your wheel for transport or repair. Locking skewers are a must if you lock your bike outside in an urban area.

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Specifications

Front: 125mm installed weight 33g
Rear: 168mm installed weight 37g
Material: Forged stainless steel
Requires: May require installation by a friendly local bicycle mechanic

About Pinhead

Pinhead was founded in 1997 and is now the industry leader in bicycle component locks. Pinhead locks are used to protect bicycles and major bicycle parts, by cyclists, rental fleets, and bike-share programs in more than 20 countries. Once installed, the locks remain permanently on the bicycle, even when you ride. When you need to remove your wheels for servicing or adjust your saddle height, your Pinhead key lets you do this quickly and easily. Each key comes with a unique serial number so that you can order extra keys, or even additional matching sets of locks, for those of you who have more than one tokyobike in the family.

Front: 125mm installed weight 33g
Rear: 168mm installed weight 37g
Material: Forged stainless steel
Requires: May require installation by a friendly local bicycle mechanic

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