Shipping & Assembly

We can send your tokyobike the easy way or the easier way.

Option 1. We’ll ship it to a local bicycle shop near you (our recommendation)
We use your shipping address to select a bike shop near you with the highest reputation. And where possible, we choose shops we’ve had success with in the past and know first-hand to be the most friendly. Once a shop is selected and your assembly is organized, our team will notify you via email. It usually takes a bike shop 1-10 days to assemble your new tokyobike after it arrives with them. We can’t control bike shop assembly times, but we do our best to choose shops that are known for their speedy service.

Once your tokyobike is assembled, your local bike shop will contact you for pick up. Assembly fees typically range from $75-160, depending on where you live. Make sure you save your receipt and email it to us right away at info@tokyobike.us, along with your bicycle’s serial number for registration. In exchange, we’ll send you a $100 digital tokyobike gift card.

If you also purchased accessories that need professional installation (such as racks, baskets or fenders), those will be shipped to your local bike shop, too - unless you request otherwise. Accessories or life goods that don't need professional assistance will be sent straight to your shipping address.

Option 2. We’ll ship it to you directly (assembly required)
If you’d prefer to have your tokyobike sent directly to you, we deeply respect that. We’ll send it to your shipping address and, from there, you’ll need to organize assembly yourself. Please note, we don’t include assembly instructions because we believe professional assembly will provide you with a safer and longer-lasting bicycle. And proof of assembly by a professional mechanic is necessary to maintain your one-year warranty. Once you organize professional assembly on your own, don’t forget, you still qualify for a $100 gift card with a copy of your receipt.

For international customers, only this option is available. And for pre-orders, please refer to our Pre-Orders T&C here.

Help

At tokyobike we want to ensure you are making your purchase with as much information as is necessary and provide a positive shopping experience. If you have any questions, please read our FAQ or contact us directly.

Choosing the right bicycle

If you are unsure which bike model is right for you, our Comparison tool breaks down all of the design and technical differences.

Choosing the best size Please use our “Find your Size” tool next to the size selection. If you are between sizes, we typically recommend to size down. If you are still unsure, please reach out and we can help!

Return policy If for some reason you are not satisfied with your tokyobike bicycle, you are welcome to return it within 14 days of pick up at your local bicycle shop or from a tokyobike dedicated shop. Please note, all bicycle returns incur a 30% restocking fee and bicycle exchanges incur a 15% restocking fee on full retail price. Read full return policy.

Warranty Our 1-year manufacturer warranty covers manufacturer defects to all moving parts on your tokyobike. Proof of assembly by a professional mechanic is required to maintain your 1-year warranty. Read full Warranty details.

Call us at (213) 395-0747

Email us at info@tokyobike.us

Live chat is available Mon-Fri 9am-5pm PST.

Ratings

Binchotan Charcoal Cleansing Mask

$48.00

Binchotan charcoal is blended into every drop of this rich cleansing mask to revitalize and tone your natural complexion. Charcoal's natural detoxifying powers draw out impurities from pores, which work to prevent future breakouts. Additionally, the cleansing mask absorbs excess oil and nourishes the skin for a healthy, noticeably clear complexion. Use as a facial cleanser, makeup remover or deep revitalizing mask. Contains no paraben, alcohol, oil, fragrance or synthetic dyes.

Specifications

Volume:  3.4 oz
Ingredients: Water, Glycerin, Butylene glycol, PEG-7 Glyceryl cocoate, zirconium silicate, bentonite, sodium lauroyl methylaminopropionate, charcoal powder, lauryl glucoside, sodium hyaluronate, hydrolyzed hyaluronic acid, hydrolyzed collagen, soluble collagen, hydrolyzed elastin, rh-oligopeptide-1, fullerenes, platinum powder, silver, glycosphingolipids, dipotassium glycyrrhizate, magnesium ascorbyl phosphate, glycine soja (soybean) seed extract vaccinium myrtillus leaf extract, hydrogenated lecithin, cocamidopropyl betaine, lysolecithin, xanthan gum, polyglyceryl-10 pentahydroxystearate, caprylyl glycol, pvp, cellulose gum, mannitol, sodium bicarbonate, citric acid, sodium citrate, sodium malate, malic acid, sodium hydroxide, phenoxyethanol.

Made in Wakayama, Japan

About Morihata

Morihata believes in lifestyle goods that are crafted with intention. Established in 2005 by husband-and-wife team Kaz and Yuka Morihata, they are dedicated to finding and distributing the highest quality Japanese design products to new audiences.

Volume:  3.4 oz
Ingredients: Water, Glycerin, Butylene glycol, PEG-7 Glyceryl cocoate, zirconium silicate, bentonite, sodium lauroyl methylaminopropionate, charcoal powder, lauryl glucoside, sodium hyaluronate, hydrolyzed hyaluronic acid, hydrolyzed collagen, soluble collagen, hydrolyzed elastin, rh-oligopeptide-1, fullerenes, platinum powder, silver, glycosphingolipids, dipotassium glycyrrhizate, magnesium ascorbyl phosphate, glycine soja (soybean) seed extract vaccinium myrtillus leaf extract, hydrogenated lecithin, cocamidopropyl betaine, lysolecithin, xanthan gum, polyglyceryl-10 pentahydroxystearate, caprylyl glycol, pvp, cellulose gum, mannitol, sodium bicarbonate, citric acid, sodium citrate, sodium malate, malic acid, sodium hydroxide, phenoxyethanol.

Made in Wakayama, Japan

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