We can send your tokyobike the easy way or the easier way.
Option 1. We’ll ship it to a local bicycle shop near you (our recommendation)
We use your shipping address to select a bike shop near you with the highest reputation. And where possible, we choose shops we’ve had success with in the past and know first-hand to be the most friendly. Once a shop is selected and your assembly is organized, our team will notify you via email. It usually takes a bike shop 1-10 days to assemble your new tokyobike after it arrives with them. We can’t control bike shop assembly times, but we do our best to choose shops that are known for their speedy service.
Once your tokyobike is assembled, your local bike shop will contact you for pick up. Assembly fees typically range from $75-160, depending on where you live. Make sure you save your receipt and email it to us right away at info@tokyobike.us, along with your bicycle’s serial number for registration. In exchange, we’ll send you a $100 digital tokyobike gift card.
If you also purchased accessories that need professional installation (such as racks, baskets or fenders), those will be shipped to your local bike shop, too - unless you request otherwise. Accessories or life goods that don't need professional assistance will be sent straight to your shipping address.
Option 2. We’ll ship it to you directly (assembly required)
If you’d prefer to have your tokyobike sent directly to you, we deeply respect that. We’ll send it to your shipping address and, from there, you’ll need to organize assembly yourself. Please note, we don’t include assembly instructions because we believe professional assembly will provide you with a safer and longer-lasting bicycle. And proof of assembly by a professional mechanic is necessary to maintain your one-year warranty. Once you organize professional assembly on your own, don’t forget, you still qualify for a $100 gift card with a copy of your receipt.
For international customers, only this option is available. And for pre-orders, please refer to our Pre-Orders T&C here.
At tokyobike we want to ensure you are making your purchase with as much information as is necessary and provide a positive shopping experience. If you have any questions, please read our FAQ or contact us directly.
Choosing the right bicycle
If you are unsure which bike model is right for you, our Comparison tool breaks down all of the design and technical differences.
Choosing the best size Please use our “Find your Size” tool next to the size selection. If you are between sizes, we typically recommend to size down. If you are still unsure, please reach out and we can help!
Return policy If for some reason you are not satisfied with your tokyobike bicycle, you are welcome to return it within 14 days of pick up at your local bicycle shop or from a tokyobike dedicated shop. Please note, all bicycle returns incur a 30% restocking fee and bicycle exchanges incur a 15% restocking fee on full retail price. Read full return policy.
Warranty Our 1-year manufacturer warranty covers manufacturer defects to all moving parts on your tokyobike. Proof of assembly by a professional mechanic is required to maintain your 1-year warranty. Read full Warranty details.
Call us at (213) 395-0747
Email us at info@tokyobike.us
Live chat is available Mon-Fri 9am-5pm PST.
Ratings
Tsugukit Kintsugi Starter Kit
The Tsugukit Kintsugi Starter Kit uses food-safe materials to beautifully repair and highlight cracks in your cherished dishes with gold, making them even more precious.
Kintsugi, the art of repairing broken items with gold, transforms cracks into beautiful, unique features, making each piece more precious. The Tsugukit Kintsugi Starter Kit includes all-natural, food-safe materials needed to mend and restore your cherished dishes. By carefully taking the time to repair your broken pieces, you create one-of-a-kind items that can be used and appreciated for years to come. Embrace the beauty of imperfection with this comprehensive kit.
Specifications
Materials: Raw Urushi (30 g), Wood Polishing Powder (8 ml approx.), Black/Bengal Red Powder (3 ml approx.), 23kt Gold Powder (0.1g)
Dimensions: 233 l x 113 w x 30 d mm
Weight: 190g
Care Instructions: Raw Urushi can cause skin irritation/rashes if in contact directly with the skin. Use rubber gloves and wear long sleeves when using the Kintsugi Kit. If a rash appears on the skin, stop using immediately and seek medical advice.
Store the kit below 30 degrees and use the kit within one year of opening.
Included in the Kit: Kitsugi manual / Fine-point brush / Plastic spatula / Bamboo spatula / One pallet / One dropper / Waterproof sandpaper / Sandpaper / Cotton balls / Masking tape / Wood Powder / Polishing Powder / Gold Powder / Black Powder / Bengal Red Powder / Rubber gloves (Japanese size M)
About Tsugu Tsugu
Founded by Yuki Matano, Tsugu Tsugu aims to share the beauty and tradition of kintsugi worldwide. Inspired by her own discovery of this ancient art after breaking a cherished plate, Yuki developed the "TSUGUKIT" to make kintsugi accessible to beginners. Tsugu Tsugu's studios in Tokyo offer hands-on lessons, while professional kintsugi artists repair over 100 broken vessels each month. Specializing in traditional, food-safe techniques using natural urushi lacquer, Tsugu Tsugu transforms discarded ceramics into cherished pieces. Since 2020, over 10,000 people have used the TSUGUKIT to breathe new life into their beloved items.
