We can send your tokyobike the easy way or the easier way.
Option 1. We’ll ship it to a local bicycle shop near you (our recommendation)
We use your shipping address to select a bike shop near you with the highest reputation. And where possible, we choose shops we’ve had success with in the past and know first-hand to be the most friendly. Once a shop is selected and your assembly is organized, our team will notify you via email. It usually takes a bike shop 1-10 days to assemble your new tokyobike after it arrives with them. We can’t control bike shop assembly times, but we do our best to choose shops that are known for their speedy service.
Once your tokyobike is assembled, your local bike shop will contact you for pick up. Assembly fees typically range from $75-160, depending on where you live. Make sure you save your receipt and email it to us right away at info@tokyobike.us, along with your bicycle’s serial number for registration. In exchange, we’ll send you a $100 digital tokyobike gift card.
If you also purchased accessories that need professional installation (such as racks, baskets or fenders), those will be shipped to your local bike shop, too - unless you request otherwise. Accessories or life goods that don't need professional assistance will be sent straight to your shipping address.
Option 2. We’ll ship it to you directly (assembly required)
If you’d prefer to have your tokyobike sent directly to you, we deeply respect that. We’ll send it to your shipping address and, from there, you’ll need to organize assembly yourself. Please note, we don’t include assembly instructions because we believe professional assembly will provide you with a safer and longer-lasting bicycle. And proof of assembly by a professional mechanic is necessary to maintain your one-year warranty. Once you organize professional assembly on your own, don’t forget, you still qualify for a $100 gift card with a copy of your receipt.
For international customers, only this option is available. And for pre-orders, please refer to our Pre-Orders T&C here.
At tokyobike we want to ensure you are making your purchase with as much information as is necessary and provide a positive shopping experience. If you have any questions, please read our FAQ or contact us directly.
Choosing the right bicycle
If you are unsure which bike model is right for you, our Comparison tool breaks down all of the design and technical differences.
Choosing the best size Please use our “Find your Size” tool next to the size selection. If you are between sizes, we typically recommend to size down. If you are still unsure, please reach out and we can help!
Return policy If for some reason you are not satisfied with your tokyobike bicycle, you are welcome to return it within 14 days of pick up at your local bicycle shop or from a tokyobike dedicated shop. Please note, all bicycle returns incur a 30% restocking fee and bicycle exchanges incur a 15% restocking fee on full retail price. Read full return policy.
Warranty Our 1-year manufacturer warranty covers manufacturer defects to all moving parts on your tokyobike. Proof of assembly by a professional mechanic is required to maintain your 1-year warranty. Read full Warranty details.
Call us at (213) 395-0747
Email us at info@tokyobike.us
Live chat is available Mon-Fri 9am-5pm PST.
Ratings
Hiba Blocks + Hiba Wood Oil
Containing a 12ml bottle of Hiba Wood Oil and five Hiba Blocks, the essential oil is extracted from waste lumber, harvested from 250-year-old Cypress trees.
Specifications
Directions for use: This wood oil can be used as a soothing essential oil for the home. Add a few drops to the wood blocks and place in a room or anywhere that could use the calming aroma.
Aomori Hiba wood has been celebrated for centuries as a premium building material, used in the construction of Japanese shrines, Buddhist temples, and castles. This northern Japanese wood is prized for its exceptional durability, corrosion resistance, industrial strength, and natural insect-repellent properties. Cul de Sac honors this heritage by extracting essential oils from the wood waste of over 250-year-old Aomori Hiba through water vapor distillation. This process yields more than 40 different ingredients, including rare and potent antibacterial agents such as Hinokitiol and 3-Dolabrin. Known only to Aomori Hiba, these compounds set the wood apart, underscoring its unique status in Japan and beyond.
About Cul de Sac
Cul de Sac creates high-quality, eco-friendly timber products from Aomori Hiba wood, a material treasured in Japan for centuries for its remarkable strength and durability. Originating from northern Japan, this wood has been used in significant buildings throughout history. Cul de Sac expertly combines traditional craftsmanship with modern techniques to produce sustainable solutions that honor Japan's natural heritage. Their commitment to sustainability ensures that each product not only respects the environment but also brings a touch of Japan’s timeless elegance into your home.
